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Research has often shown
that the German hotel sector
truly treats their data
protection very stepmotherly.
This attitude can turn out
to be very expensive for
these companies, as the
maxim says:
“Ignorance is
no excuse”. Financial
penalties up to €250,000.00
(cp. §43 BDSG) can truly
endanger your livelihood.
Besides the sanctions, a
further aspect for companies
should be considered:
Unlawfully stored data can
not be made lawful after the
event. This principle can
cause disastrous results for
CRM (Customer Relationship
Management) and marketing
programs because especially
in this regard the heaviest
focal point is set upon the
collection and analysis of
customer data.
In a company engaging more
than four people involved
with the automatic data
processing, a data
protection officer must be
appointed and is responsible
for monitoring the upholding
of the data protection laws
within the company. For
example, should a hotel have
more than four people
working at the reception
desk who have access to the
Front Office System, an
appointment of a data
protection officer is
compulsory.
TS&C counsels you
extensively in this are and
upon your request can
appoint a TS&C Data
Protection Officer within
your company. Please contact
us,
we will respond to your
inquiry promptly.
To read more about this
subject, please find a
German essay that TS&C wrote
in December 2004 for the IHA
(German Hotel Association)
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